Shipping Policy

Order Processing

Most orders are processed and shipped within 1–3 business days after the order is placed. Our average processing time is approximately 3 business days, although many orders ship sooner.

Business days are Monday through Friday and do not include weekends or major holidays.

Processing time is the time required for us to prepare and ship your order and is separate from the carrier's transit time after the package leaves our facility.

While we make every effort to ship orders within our normal 1–3 business day processing window, processing times are estimates and are not guaranteed. Product launches, sales, unusually high order volume, holidays, inventory circumstances, or other unexpected events may occasionally result in longer processing times.

Shipping Methods

Available shipping options and rates are displayed at checkout.

When Free Shipping is selected, Packible Tool will select the carrier and shipping service used for the order. Depending on the package and destination, free-shipping orders may be sent using:

• FedEx Economy

• UPS Ground Saver

• UPS Ground

• USPS Ground Advantage

• Another comparable shipping service when appropriate

The carrier and service are selected based on factors such as package size, destination, cost, and expected delivery time.

Free Shipping does not guarantee shipment with a specific carrier or shipping service.

Estimated Delivery Times

Any delivery estimate shown at checkout is separate from our order processing time.

For example, a carrier service estimated at 2–5 business days refers to the estimated transit time after the order has been processed and shipped.

Carrier delivery estimates are not guaranteed unless the selected shipping service specifically includes a guaranteed delivery commitment.

Packible Tool is not responsible for carrier delays caused by weather, transportation disruptions, holidays, incorrect addresses, customs processing, or other circumstances outside of our reasonable control.

Tracking

When tracking information is available, a shipping confirmation email containing your tracking number will be sent after your order ships.

Tracking information may take 24–48 hours after shipment to begin displaying movement with the carrier.

Expedited Shipping

Selecting and paying for an expedited shipping service changes the carrier transit service only unless otherwise specifically stated.

Our normal 1–3 business day order processing time still applies.

If you need an order by a specific date, please contact us at customersupport@packibletool.com before placing your order. We will let you know whether we can reasonably accommodate your requested delivery timeline.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at customersupport@packibletool.com.

We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the shipping carrier.

Packible Tool is not responsible for additional shipping costs or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, refused delivery, or another customer-related delivery issue, additional shipping charges may be required to resend the order.

Lost, Damaged, or Missing Shipments

If your order appears to be lost in transit, arrives damaged, or you experience another delivery issue, please contact us at customersupport@packibletool.com.

Please include your order number and any relevant information or photographs so we can investigate the issue.

For packages marked as delivered but that cannot be located, we recommend first checking around the delivery location, with other members of the household or business, and with neighbors when appropriate. Carriers may occasionally mark a package as delivered shortly before it physically arrives.

We may ask you to cooperate with Packible Tool or the shipping carrier during a lost or damaged package investigation.

Packible Tool will work with customers to reasonably resolve legitimate lost or damaged shipment claims.

International Shipping

International shipping availability and rates are determined at checkout.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, tariffs, or other charges imposed by the destination country unless otherwise specifically stated at checkout.

These charges are not included in the product price or shipping charge collected by Packible Tool unless specifically stated otherwise.

Customs processing may delay international shipments beyond the carrier's original delivery estimate. Packible Tool does not control customs clearance times.

Customers are responsible for providing any information or documentation required by their country's customs authorities or the shipping carrier.

For information regarding refused international shipments, unpaid customs charges, returns, and refunds, please see our Return & Refund Policy.

Shipping Questions

For questions about an order or shipment, contact:

customersupport@packibletool.com

Please include your order number whenever possible so we can assist you more quickly.