Return & Refund Policy

Start a Return

For eligible U.S. returns, you can start your return using our self-service return portal:

[START A RETURN]

If you have questions or are having trouble submitting a return, contact us at customersupport@packibletool.com or click the chat in the bottom right corner of any screen.

Please review the return requirements below before submitting your request.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unmodified, and in substantially the same condition in which it was received. Proof of purchase or an order number may be required to process your return.

Items that do not meet the requirements of this policy may be subject to a partial refund or may not be eligible for a refund.

Packible Tool reserves the right to issue a partial refund or deny a refund when:

• An item is returned used, altered, damaged, or missing components for reasons not caused by Packible Tool.

• An item is returned outside the 30-day return period.

• The returned product is not in a condition suitable for resale.

• The return does not meet the requirements outlined in this policy.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of an error by Packible Tool.

Late or Missing Refunds

If you have received confirmation that a refund was issued but do not see it reflected in your account, please allow several business days for processing.

You may also wish to contact your bank or credit card provider, as processing times vary between financial institutions.

If your refund still has not appeared after a reasonable processing period, please contact us at customersupport@packibletool.com.

Exchanges, Defective Items & Shipping Damage

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible at customersupport@packibletool.com so we can make it right.

Depending on the circumstances, we may provide a replacement, replacement components, refund, or another appropriate resolution.

Photos or other documentation of the product, packaging, or shipping damage may be requested to help us evaluate the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an error by Packible Tool or the product arrived defective or damaged.

Original shipping charges are non-refundable.

If Packible Tool provides a prepaid return shipping label for a customer-requested return, the cost of the return label may be deducted from the customer's refund.

We recommend using a trackable shipping service when returning merchandise. Packible Tool is not responsible for return shipments that are lost or damaged before reaching us.

International Orders

All international sales are final unless otherwise approved by Packible Tool.

Due to the cost and complexity of international shipping, we generally do not accept returns or exchanges on international orders.

Exceptions may be made when:

• The shipment is lost or damaged in transit.

• The shipment is not delivered due to a carrier error.

• Packible Tool shipped an incorrect or defective product.

• Packible Tool determines, at its sole discretion, that special circumstances warrant a return or refund.

Customers are responsible for all customs duties, import taxes, brokerage fees, VAT, tariffs, and other fees imposed by the destination country unless otherwise specifically stated at checkout.

Packible Tool does not control these charges and cannot estimate or guarantee their amount.

If a customer refuses delivery, fails to pay required customs duties or import charges, or otherwise causes a shipment to be rejected, abandoned, or returned because required import charges were not paid, the order will not automatically qualify for a refund.

If the shipment is returned to Packible Tool and we elect to issue a refund, any original shipping costs, return shipping costs, customs charges, carrier fees, duties, or other expenses incurred by Packible Tool may be deducted from the refund.

Orders that are abandoned, destroyed, or otherwise not returned to Packible Tool due to unpaid customs or import charges are not eligible for a refund.

Order Issues

If you believe there is a problem with your order, please contact us at customersupport@packibletool.com and include your order number and a description of the issue.